Building Inspection Division - City
of Jacksonville, Florida
Benefits Claimed by the Vendor (Idea
- 99% reduction in clerical data entry overtime
- 17% increase in capacity to perform inspections during normal work hours,
reducing inspector overtime, as well
- Increased morale in the clerical and inspector workgroups
- Reduction of days between inspections, which allows contractors to
complete projects more quickly.
Idea Integration, the e-business solutions unit of Modis Inc., has
developed and implemented an information system for the City of Jacksonville that enables its building inspectors to
directly access and update building inspection information from the field via wireless handheld units.
In addition, information that is stored on the Building Inspection Division's mainframe computer can now be accessed via the Internet, enabling
contractors to directly inquire into the status of building inspections or permits, or schedule inspections.
"We have been able to streamline the entire building inspection process, with information now available in real time to our people in the field, andto contractors through the Internet," said Tom
Goldsbury, Chief of the
Building Inspection Division. "The system is enabling us to minimize
inspection delays, overtime costs, and data entry errors."
In the past, building inspectors in the field had to radio for information residing on the department's mainframe, and request the desired information
from the department office. If the information was unavailable, inspections were cancelled and inspectors continued on to other assignments.
After making inspections, building inspectors passed their notes to data entry operators for manual entry into the system the same day so results
were accessible by contractors the following day. The old system resulted in
overtime costs incurred by data entry operators and unintentional data entry
errors when inspectors' hand-written notes were misinterpreted. The new system enables inspectors to enter their own notes to update the records
while on location.