Sears, one of the
largest department store in USA equipped over 15,000 service representatives with Itronix
ruggedized terminals for customer service application. Significant
business case existed at the time of implementation - 1997-98 time
frame. Later in 2000-2001, Sears has started using smaller handheld
devices for in-store inventory control.
have presented their experience with mobile computing in several conferences.