BellSouth - 17,000 field
service representatives have been provided with wireless-equipped devices (1998-99).
Bell-Atlantic - During 1998-99
period, over 30,000 field service representatives were outfitted with specialized PCs in
order to perform diagnostic tests, document the results of these tests, and install new
Warner - Field service person dispatch application - Very good
business justification numbers cited - 12 technicians completed 2721 more
service calls in three months, late arrival fee avoided and more. Utilizes
IBM ThinkPad notebooks and AS/400 backend server.
WebSphere-based OLTP System
(PDF) - Streamlines System Architecture and Improves Customer Service at Cable & Wireless.