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Mobile Computing & Wireless Hot Topics

Presence Technology 

Presence technology is the technology that allows you to locate and identify a user of a computing device (including, for example, handheld computers as well as desktop models) wherever the user might be, as soon as the user connects to the network. Based on this knowledge, you can develop a number of applications. One application of presence technology, instant messaging (IM), is already very popular. Presence technology is expected to be an integral part of third generation (3G) wireless networks, and is likely to be employed across a wide variety of communication devices, including cell phones, PDAs (personal digital assistants), television sets, and pagers. A number of wireless application service providers (WASPs) are developing platforms for mobile presence applications, called m-presence.

IBM's Lotus Software division is readying a version of Sametime  that can be used to embed presence technology and instant messaging in other applications. 

Wired Software, a maker of Instant Messaging, released a beta version of Presence Awareness toolkit on the same lines as Lotus.

Microsoft is planning a similar functionality with a collaboration service code-named Greenwich. 

Some Early Adopters 

  • Yankee Group is saying that 35% of telecom companies with more than 100 employees are employing IM for customer service.
  • PR firm Porter Novelli is using Sametime's presence awareness technology along with IBM's WebSphere to display availability of experts with a specific knowledge so that other employees can tap them on-line.

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