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Mobile Computing & Wireless Hot Topics
Presence
Technology
Presence technology is the technology that allows you
to locate and identify a user of a computing device (including, for example,
handheld computers as well as desktop models) wherever the user might be, as
soon as the user connects to the network. Based on this knowledge, you
can develop a number of applications. One application of presence
technology, instant messaging (IM), is already very popular. Presence
technology is expected to be an integral part of third generation (3G)
wireless networks, and is likely to be employed across a wide variety
of communication devices, including cell phones, PDAs (personal digital
assistants), television sets, and pagers. A number of wireless
application service providers (WASPs) are developing platforms for
mobile presence applications, called m-presence.
IBM's Lotus Software division is
readying a version of Sametime that can be used to embed
presence technology and instant messaging in other applications.
Wired Software, a maker of
Instant Messaging, released a beta version of Presence Awareness
toolkit on the same lines as Lotus.
Microsoft is planning a similar
functionality with a collaboration service code-named Greenwich.
Some Early Adopters
- Yankee Group is saying that
35% of telecom companies with more than 100 employees are
employing IM for customer service.
- PR firm Porter Novelli is
using Sametime's presence awareness technology along with IBM's
WebSphere to display availability of experts with a specific
knowledge so that other employees can tap them on-line.
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