Issue #2003 - 21
INFRASTRUCTURE, PRODUCTS & SERVICES
Pitney Bowes Mobilizes Its Field Force
Ptiney Bowes recently implemented an automated field service dispatch application utilizing software from Siebels, Antenna Software's A3 software for dispatch, the RIM BlackBerry 957 and Cingular Wireless.
Antenna A3 for Siebel extends the functionality of the Siebel Field Service applications to mobile workers. The full-client software resides on the wireless device and utilizes the store-and-forward technology of the A3 Mobile Foundation to securely transmit data between the device, the network carrier and the back-end Siebel system. All of the complexities of this interchange are shielded from the users, who benefit by having access to real-time or near-real-time information, and by being able to perform their jobs whether they are within network coverage or not.
Benefits: Lower field service and support labor costs and lower inventory costs.
Source: Field Force Automation magazine
For more information: http://www.destinationffa.com
MobileInfo Comments and Advisory: Field
service automation continues to be a major wireless data application
for service-oriented companies.
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