solution sponsored by:
allows organizations to meet customer commitments and provide optimal
service delivery, while reducing costs and streamlining operations.
Advantex meets your field service needs by optimally assigning and
dispatching work to the field, monitoring the progress of work,
responding to changing conditions, and measuring workforce
single, integrated solution for your entire workforce, Advantex
manages all of your mobile workers in all geographic regions, whether
they are performing service, repair, maintenance, or construction and
other long-cycle work. Through an operations-centric view of the
mobile workforce and its workload, Advantex enhances business
effectiveness by enabling efficiency in both individual operating
areas and across the entire enterprise.
has the ability to optimally assign and manage work orders and
customer commitments, and route fieldwork.
provides the ability to manually dispatch and monitor work progress in
ability to monitor the field is enhanced through map-based dispatching
and GPS functionality.
& Field Data Capture
wireless capability of Advantex connects the office to the field in
real-time. It provides the flexibility for the broadest range of
network and device choices in the industry, and allows your field
force to continue working even when they are not connected to the
can take advantage of your GIS and provide mobile workers with quick
and easy access to facilities maps displaying comprehensive,
maintenance management capability of Advantex provides your planners
with a tool set to more effectively manage assets and routine work.
for integrating your enterprise applications, MDSI’s enterprise
connector weaves Advantex into the fabric of your existing business
processes and IT infrastructure.
business intelligence capability of Advantex harnesses the power of
your workforce management data to measure real performance.
solution consists of the following components:
provides the following capabilities to help organizations effectively
manage their workforces:
– Appointment booking to manage customer commitments, automated
assignment to allocate work to technicians, and re-assignment to
adjust workloads as conditions change.
– Management of technician attributes, crews, shifts, and rosters.
- Order entry, modification, and cancellation, and work order
precedence management for each of the different types of work
performed by the organization.
– Real-time tracking of technicians, vehicles, orders and work
Tools to monitor technician and work order status and alerts to notify
dispatchers of jeopardy situations.
– Real-time wireless communications across private and pubic
networks, and wireless awareness (e.g., technician is out of wireless
coverage) to deal with the unique problems of operating remotely and
communicating across a wireless network.
– Providing technicians with the information they need to do their
jobs when they need it. Enforcing an efficient technician workflow
from the start to end of the day. Providing access to work order
information, collecting and validating work results, and managing
inquiries to enterprise applications.
– Key performance measures and reports to help managers assess the
effectiveness of the workforce in meeting work commitments and to plan
for the future.
Networks Supported (optional)
Customers Using the Solution
Light, Gas and Water (MLGW)
are just some of the improvements MLGW has seen since implementing
Advantex, the enterprise wide workforce management solution:
of service jobs are completed the first time
appointments have plummeted from 50% to nearly zero
of orders are completed on the day they are scheduled
have gained 30 to 45 minutes of productive time each day, which
means one or two more jobs completed per day per technician; and
technician productivity has increased by 10%
Advantex®, MDSI’s customer shave achieved real, measurable
productivity improvements including:
more commitments met
reduction in overtime
reduction in travel time
more jobs completed
increase in asset and service availability
improvement in response times
URL Pages: http://www.mdsi.ca/Products/