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Product & Service Directories
- Value Added Reseller (VAR) Services - 

Like any other business, VARs provide an important service to small and medium size businesses. Mobile Computing VARs generally supply and service one or more than one product category. Besides selling to businesses directly, they also provide installation and training services. 

The following criteria should be used for selecting VARs for mobile computing: 

  • Vendor authorization - being authorized by the manufacturer to supply and service a given brand of equipment

  • Sales and product training - being able to advise customers as an expert in recommending suitable products to suit their business needs

  • Service Training

  • Authorized service facility - adequate number of service personnel to meet their sales volume

  • Broad product base or clear indication that they represent only a subset of vendor products

  • Ability to provide software selection and installation services for the hardware

  • Wiring and installation service

  • Staying Power - number of years in business or for a new entrant substantial financial backing to have a good probability of staying in business in a couple of years when service needs are greatest

  • Good customer service policies for warranty and RMA (return material acceptance) service 

 


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