Case Studies

Telecommunications Industry

1. BellSouth - 17,000 field service representatives have been provided with wireless-equipped devices (1998-99).

2. Bell-Atlantic - During 1998-99 period, over 30,000 field service representatives were outfitted with specialized PCs in order to perform diagnostic tests, document the results of these tests, and install new services.

3. Time Warner - Field service person dispatch application - Very good business justification numbers cited - 12 technicians completed 2721 more service calls in three months, late arrival fee avoided and more. Utilizes IBM ThinkPad notebooks and AS/400 backend server.

4. WebSphere-based OLTP System (PDF) - Streamlines System Architecture and Improves Customer Service at Cable & Wireless.