Field Service Solution
||Solution Sponsored by:
Orchid Systems Inc.
103 Old Colony Road
Tel: 781.431.7466 Fax: 781.431.7013
Service extends your business systems to the point of contact. Field Service
by Orchid provides dispatching, maintenance history, inspection results and
handling of labor and materials. Field Service is fully integrated with your
existing call center, accounting, inventory and maintenance order management
- Inspection Results
- Labor and materials handling
The solution consists of the following components:
- Orchid Field Service Management
- Integration with existing back office
- End user device and network services from
a network provider
Various Internet appliances including desktop browsers
and wireless devices including smartphones from Motorola and Nokia, palmtop
browsers (Palm, CE, Symbian, etc.) and two-way pagers from Motorola and RIM.
Various wireless data networks including AT&T Wireless,
Sprint, Verizon, etc.
Customers Using the Solution
including New York City Department of Buildings inspectors perform realtime
inquiries from the field and publish results immediately.
Costs & Benefits
customer service and higher productivity
Costs: Less than $300 monthly per field employee
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